Política de reembolso
1. Return Policy
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Accepted returns: Within 30 days of receiving your order.
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Free return shipping: EN Orlux Jewelry covers the cost of return shipping.
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Restocking fees: No fees apply.
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Excluded products: No item is final sale; all products can be returned.
2. Return Conditions
To be eligible for a return, items must meet the following conditions:
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Items must be in their original condition, unworn and undamaged.
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Products must be returned in their original packaging or equivalent packaging that ensures adequate protection.
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Returns must be accompanied by the order number and the customer's details.
3. Return Procedure
To initiate a return, please follow these steps:
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Contact our customer service by email at contact@orluxjewelry.com or by phone at +44 (0) 808 258 3191 to let us know you wish to return an item.
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A prepaid return label will be emailed to you.
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Drop off the parcel at the indicated collection point or post office.
4. Refunds
Once the item has been returned and inspected, a full refund will be issued.
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Refund method: The refund will be processed using the same payment method used for the order.
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Processing time: Maximum 14 business days after the return is received.
5. Exchanges
If you would like to exchange a product (size, style, colour), simply follow the return procedure and place a new order on the EN Orlux Jewelry website.