Política de envío
1. Delivery Times
Orders are processed within 1 to 2 business days after payment confirmation.
Once processed, orders are shipped through our logistics and fulfilment partners. Standard delivery to the United Kingdom generally takes 3 to 6 business days after dispatch.
Delivery times are estimates and may vary slightly depending on product availability, order volume, peak periods, carrier delays, and other circumstances beyond our reasonable control.
2. Delivery Area
Delivery is currently available within the United Kingdom.
EN Orlux Jewelry is an online jewellery brand operated by Industri's LM, a French sole trader based in La Rochelle, France.
Orders are fulfilled through our logistics and fulfilment partners. The physical shipping origin may vary depending on the product and fulfilment location.
For deliveries to countries outside the United Kingdom, please contact EN Orlux Jewelry at:
Email: contact@orluxjewelry.com
Phone: +44 (0) 808 258 3191
Our customer service team will provide information regarding available delivery options and estimated delivery times.
3. Shipping Costs
Shipping costs are automatically calculated at checkout and clearly displayed before payment.
For certain promotions, campaigns, or specific orders, EN Orlux Jewelry may offer free shipping.
Any applicable shipping fees will be clearly displayed before the order is confirmed.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number, where tracking is available.
You can use this tracking number to monitor the status of your parcel until it is delivered.
5. Delivery Issues
If your parcel has not arrived within the estimated delivery timeframe, please contact our customer service:
Email: contact@orluxjewelry.com
Phone: +44 (0) 808 258 3191
EN Orlux Jewelry will assist you in locating the parcel and, where appropriate, arrange a replacement or another suitable solution in accordance with our Refund & Returns Policy.
6. Liability
EN Orlux Jewelry is not responsible for delivery delays caused by the carrier or by circumstances beyond our reasonable control, including strikes, adverse weather conditions, logistical disruptions, or other unforeseen events.
Nothing in this policy limits any rights or protections that cannot legally be excluded under applicable consumer law.
EN Orlux Jewelry
Operated by Industri's LM
La Rochelle, France
contact@orluxjewelry.com
+44 (0) 808 258 3191