Terms of sale

1. Site Publisher

The EN Orlux Jewelry website is published by:

Industri's LM – Sole Trader / Micro-entreprise
Email: contact@orluxjewelry.com
Phone: +44 (0) 808 258 3191

2. Purpose

These Terms of Sale set out the rights and obligations of EN Orlux Jewelry and its customers in connection with the online sale of jewellery through the website.

By placing an order, the customer acknowledges having read and accepted these Terms of Sale.

3. Products

All products offered on the EN Orlux Jewelry website are described and presented as accurately as possible.

Photographs are provided for illustrative purposes only and may differ slightly from the actual product. Minor differences shall not engage the liability of EN Orlux Jewelry.

All products are subject to availability.

4. Orders

Orders are placed directly through the EN Orlux Jewelry website.

Confirming an order constitutes acceptance of these Terms of Sale and forms a contract between EN Orlux Jewelry and the customer.

EN Orlux Jewelry reserves the right to cancel or refuse an order in the event of:

  • A payment issue;

  • A stock shortage;

  • An incorrect or incomplete delivery address;

  • Any other legitimate reason preventing the order from being fulfilled.

5. Prices and Payment

Prices are displayed in pounds sterling (£) and include all applicable taxes.

Delivery costs are added to the total order amount and clearly displayed before payment.

EN Orlux Jewelry reserves the right to modify prices at any time. Products will, however, be charged at the price displayed at the time the order is placed.

Payment is made securely using the payment methods available on the website, including credit/debit cards, PayPal, and other available payment providers.

6. Delivery

Delivery time: 3 to 6 business days after order confirmation.

Delivery area: United Kingdom. Other destinations may be available upon request.

Once the order has been shipped, the customer will receive a confirmation email containing a tracking number.

For further information, please refer to the EN Orlux Jewelry Shipping Policy.

7. Right of Withdrawal and Returns

Customers have the right to return eligible products within 30 days of receiving their order, subject to applicable consumer law and the conditions set out in the EN Orlux Jewelry Return & Refund Policy.

  • Return shipping: Free of charge.

  • Restocking fee: None.

  • Product condition: Products must be returned in their original condition and packaging, unless otherwise required by law.

  • Refund: A full refund will be issued after the returned product has been received and inspected.

  • Refund timeframe: Within a maximum of 14 business days after the returned product is received.

  • Final sale: No product is sold as final sale.

8. Warranty and Liability

Products sold by EN Orlux Jewelry benefit from the applicable statutory warranties, including the legal guarantee of conformity and the guarantee against hidden defects, where applicable.

EN Orlux Jewelry shall not be held liable for indirect damages arising from the use of the website or its products, to the extent permitted by applicable law.

Nothing in these Terms of Sale limits any statutory rights or consumer protections that cannot legally be excluded.

9. Intellectual Property

All content available on the EN Orlux Jewelry website, including text, photographs, images, logos, graphics, videos, and other materials, is protected by applicable intellectual property laws.

Any reproduction, distribution, modification, or use, whether in whole or in part, is prohibited without prior written authorisation, except where permitted by law.

10. Personal Data

Personal data collected through the website is used for purposes including order processing, customer service, and customer relations.

In accordance with applicable data protection legislation, including the GDPR where applicable, customers may have the right to access, rectify, or request the deletion of their personal data.

For further information, please refer to the EN Orlux Jewelry Privacy Policy.

11. Disputes

These Terms of Sale are governed by French law, subject to any mandatory consumer protection provisions that may apply.

Any dispute shall be dealt with in accordance with the applicable jurisdictional rules.

12. Amendments

EN Orlux Jewelry reserves the right to modify these Terms of Sale at any time.

The version applicable to an order is the version in effect at the time the order is placed.

Any significant changes may be communicated to customers through the website or other appropriate means where required by applicable law.

EN Orlux Jewelry
contact@orluxjewelry.com
+44 (0) 808 258 3191