Terms of service

1. Publisher and Legal Information

Website: EN Orlux Jewelry
Email: contact@orluxjewelry.com
Phone: +44 (0) 808 258 3191

2. Purpose

These terms and conditions set out the terms of sale for the products offered on the EN Orlux Jewelry website, as well as the terms governing the use of the website.

By accessing the website or placing an order, the user acknowledges having read and accepted these terms and conditions without reservation.

3. Products

Products are described and presented as accurately as possible on the website.

Photographs are provided for illustrative purposes only and may differ slightly from the actual product. Such minor differences shall not engage the seller's liability.

All products are subject to availability.

4. Orders

Orders can only be placed online through the EN Orlux Jewelry website.

Confirming an order constitutes acceptance of these terms and conditions and forms a contract between EN Orlux Jewelry and the buyer.

EN Orlux Jewelry reserves the right to cancel or refuse an order in the event of:

  • A payment issue;

  • An incorrect or incomplete delivery address;

  • A stock shortage;

  • Any other legitimate reason preventing the order from being fulfilled.

5. Prices

Prices are displayed in pounds sterling (£) and include all applicable taxes.

Delivery costs are added to the total order amount and clearly indicated before checkout.

EN Orlux Jewelry reserves the right to change prices at any time without prior notice. However, products will be charged at the price displayed at the time the order is placed.

6. Payment

Payment is made using the secure payment methods available on the website, including credit/debit cards, PayPal, and other available payment providers.

Payment is taken at the time the order is placed.

Payment information is processed securely by the relevant payment providers and is not stored on EN Orlux Jewelry servers.

7. Delivery

Delivery timeframe: 3 to 6 business days after order confirmation.

Delivery area: United Kingdom. Other delivery areas may be available as indicated on the website.

Delivery times are estimates and may be affected by circumstances beyond the control of EN Orlux Jewelry.

A delivery delay does not automatically entitle the customer to cancel an order, except where required by applicable law.

8. Returns and Refunds

Customers may return their order within 30 days of receiving it.

  • Free returns: Return shipping costs are covered by EN Orlux Jewelry.

  • Restocking fees: No restocking fees apply.

  • Refund: A full refund will be issued once the returned products have been received and inspected.

  • Refund timeframe: The refund will be processed within a maximum of 14 business days after the returned products are received.

  • Final sale: No products are sold as final sale.

For further information, please refer to the EN Orlux Jewelry Return & Refund Policy.

9. Intellectual Property

All content available on the EN Orlux Jewelry website, including but not limited to text, photographs, images, logos, graphics, videos, and other visual or written materials, is protected by applicable intellectual property laws.

Any reproduction, distribution, modification, or use, whether in whole or in part, is prohibited without prior written authorisation from EN Orlux Jewelry, except where permitted by law.

10. Liability

EN Orlux Jewelry shall not be held liable for indirect damages resulting from the use of the website or products purchased through the website, to the extent permitted by applicable law.

EN Orlux Jewelry shall also not be held responsible for delays or failures caused by circumstances beyond its reasonable control, including delays caused by carriers or other third parties.

Nothing in these terms limits any rights or protections that cannot legally be excluded under applicable consumer law.

11. Personal Data

Personal data collected through the website may be used to:

  • Process and fulfil orders;

  • Communicate with customers;

  • Provide customer support;

  • Improve our products and services;

  • Comply with applicable legal obligations.

In accordance with applicable data protection legislation, including the GDPR where applicable, customers may have rights regarding their personal data, including the right to access, rectify, or request the deletion of their data.

For further information, please refer to the EN Orlux Jewelry Privacy Policy.

12. Disputes and Applicable Law

These terms and conditions are governed by applicable French law, unless otherwise required by mandatory consumer protection legislation.

Any dispute shall be submitted to the competent courts in accordance with applicable law and jurisdictional rules.

Nothing in these terms shall prevent a consumer from exercising any mandatory rights or remedies available under the laws of their country of residence.

13. Amendment of Terms

EN Orlux Jewelry reserves the right to modify these terms and conditions at any time.

The version applicable to an order is the version in effect at the time the order is placed.

Any significant changes may be communicated to customers through the website or other appropriate means where required by applicable law.

EN Orlux Jewelry
contact@orluxjewelry.com
+44 (0) 808 258 3191